£20,000 to £22,000 per year (+ good bonus and excellent benefits)
Location :
Harpenden, Hertfordshire
Description :
Primary responsibility is to provide 1st and 2nd line telephone support, fielding calls from a user base of over 400 clients. Calls vary from user-level issues, such as "how do I produce this type of report?" to those relating to SQL Server configuration issues. Calls vary in duration from the immediately answerable queries to talking through more complex issues. Call-logging software is used; liaison with the Development & QA Departments and other members of the Customer Services Department wi
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