*Monitors and evaluates own call quality in association with TeamLeader and ... with the TeamLeader/Trainer/Coach and works with Trainer/Coach to increase individual performance *Utilise Call Centre systems to produce reports for the TeamLeader as required *Provide relevant data and information and produce additional ... part of a team as well as demonstrating own initiative Desired Skills: ... agreed with Team Manager and/or Senior Team Manager *To adhere to the agreed business
£18,000 to £19,000 per year (Plus excellent bonus)
Location :
Sunderland, Tyne and Wear
Description :
: 1 years Outbound TeamLeader experience Experience of Call ... Outbound Team Manager Purpose of Job: To ensure that a high quality service ... , coaching and development of a team of Advisors. As an Outbound Team Manager you ... a comprehensive suite of management reports for your team *Co-ordinate breaks ... as providing a service of excellence *Regular briefings to ensure Team Managers ... work as part of a team as well as demonstrating own initiative Desired Skills
hotrecruit