A Call Centre based in central Manchester who specialise within the Entertainment and Events sector. The role purpose is to lead a team, manage, motivate and coach a team of approx 12 call centre professionals with a view to improving customer satisfaction and encourage existing customer loyalty and brand confidence. The successful candidate will have proven teamleader/supervisory experience within a call centre environment. They will be highly motivated and enjoy
- Experience of managing a team with coaching techniques. Experience of managing a team is essential - this may be in a teamleader, supervisor or more senior capacity. You should be capable of working to and meeting team KPIs. You should ... Call Centre Team Manager An excellent opportunity to join a growing company ... expansion, our client wishes to recruit 2 Call Centre Team Managers with the ... and team members) - Advanced Communication skills to handle internal & external
Shift teamleaders *Ensure that all managed services local instructions ... The purpose of this role is to manage several teams of engineers who operate on a ... Shift Manager Will Include: *To motivate and lead the Shift teams and ensure the teams adopt a consistent and professional approach to delivering a managed ... culture of excellence within the team based on a principle of continuous improvement and training. *Control and manage shift team member availability, including
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