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Information Technology jobs in Harpenden, Hertfordshire
HELPDESK EXECUTIVE
- Recruiter :
- The Myers Group
- Salary :
- £20,500 to £22,000 per year (+BONUS + SUB.GYM MEMBERSHIP+PENSION++)
- Location :
- Harpenden, Hertfordshire
- Description :
- Want to work for a leading software company who wil provide you with excellent training and career development, and where you will work with very supportive management and a fun team, well all you need is some Helpdesk or Customer Service experience and be used to solving customer support type issues.Although this is a helpdesk role it's more like 2ND/3RD LINE as you will be dealing with complex user level queries i.e SQL server configuration issues and more, you will also need some knowledge of
- Posted on :
- 10/11/2008
2ND LINE SUPPORT EXECUTIVE
- Recruiter :
- The Myers Group
- Salary :
- £20,000 to £22,000 per year (+ good bonus and excellent benefits)
- Location :
- Harpenden, Hertfordshire
- Description :
- Primary responsibility is to provide 1st and 2nd line telephone support, fielding calls from a user base of over 400 clients. Calls vary from user-level issues, such as "how do I produce this type of report?" to those relating to SQL Server configuration issues. Calls vary in duration from the immediately answerable queries to talking through more complex issues. Call-logging software is used; liaison with the Development & QA Departments and other members of the Customer Services Department wi
- Posted on :
- 10/11/2008